The SaaS Transformation Blueprint: The Four Pillars Behind Microsoft 365’s Consumer Subscription Renaissance
Discover how Microsoft 365’s consumer subscription business underwent a seismic transformation, pivoting from a plateauing enterprise-focused model to a thriving, user-centric ecosystem. This case study reveals the four foundational pillars that revitalized the business and provides a blueprint for achieving synchronized team efforts, human-centered design, a culture of innovation, and sustainable growth.